• For Players

    • What is a Trek?

      • A Trek is a fun mobile game you download and play to learn more about the attractions and events in a town or city. The game can be a simple scavenger hunt, a follow-the-clues treasure hunt or a more elaborate adventure style story.

    • How long is a Trek?

      • Most Treks take 30-60 minutes to play. On the Trek description page, we show you the average time it took others players to complete the Trek.

    • Is a Trek a race?

      • Some Treks may be designed to have you solve clues as quickly as possible, but the game is not intended as a race. Players are free to go at their own pace. Most importantly, we hope you will have fun and discover cool things along the way.

    • If I run out of time, can I continue at a later time?

      • Yes. If you run out of time you can complete the Trek later.

    • Can it be a multiplayer game?

      • Yes. Each member of your group can play on their own device to see who finishes first OR you can share one device and play as a group.

    • What are the rules?

      • At a minimum, it is requested that you respect others, avoid running around people and avoid taking pictures of people you do not know.

    • For what ages are Treks intended?

      • Treks are available for players of all ages and are rated by players like you! Recommended age and difficulty ratings are shown on the Trek description page.

    • Can children play Treks on their own or do they need adult supervision?

      • Children will be able to play Treks on their own. However, we request that children have adult supervision for safety reasons.

    • Will my child be able to play a Trek without much guidance from a parent?

      • Each Trek is rated from easy to challenging. You will need to choose a Trek that will suit your child, family or group.

    • Are Treks physically demanding? Do they involve climbing over anything?

      • We encourage Trek creators to consider players’ safety when designing Treks. Also, all players rate Treks on how physically strenuous they are. If this is of concern to you, please consult this rating on the Trek info page in the app.

    • Are Treks handicap accessible?

      • We encourage Trek creators to build Treks that are handicap accessible.

    • Are there any in-app purchases?

      • Once you are playing the Trek, there are no additional costs. There may be Premium Treks or Bundled Treks which can be opened by an in-app purchase or promotional code.

    • Is my email address being shared?

      • No. The email address you provide is for limited use such as notifying you of new Treks in your area. Also, if a Trek offers a contest or prize then you may be notified by email.

    • What happens to photos taken during the Trek?

      • Photos are saved to the photo gallery on your device and you will have the option of posting them to your social media accounts. In some cases, we also archive them on our server for cool things like photo contests.

    • Are photos automatically posted to social media?

      • Photos are not posted to social media unless you choose to do so. Photos are stored on your device.

    • What if I lose my Wi-Fi or cellular data connection?

      • Once downloaded, Treks can be played even if you do not have an internet connection. For Treks that involve sending answers to our server (a contest for example), the game will store your responses until you have Wi-Fi or cellular data service again.

    • What if the venue or event doesn't have Wi-Fi or cell phone service?

      • Players can download Treks prior to their visit. Simply run the app where you have Wi-Fi, “Search for Treks” and change the search location.

    • What happens if I get a phone call while playing a Trek?

      • You can leave the app at any time and return to the Trek in progress, just as you can with most apps.

    • What if I forget my account username or password?

      • The app has a link on the login screen for you to contact TrekSolver, who will send you an email instructing you how to proceed.

     
  • For Towns and Cities

    • What is CityTrek?

      • CityTrek is a fun mobile game that lets your visitors become more engaged while learning about your attractions or attending your town or city events. You determine what you would like to showcase in each Trek. The game can be a simple clue solving treasure hunt or an elaborate 'choose your own adventure' style story.

    • Who creates the Trek?

      • A Trek is created in the TrekSolver content management system by a member of your staff. They do not need to be a programmer! Uploading photos and creating clues is easy using our style guides, custom backgrounds and, if needed, our online help screens. You can always call CityTrek for assistance at any time.

    • What services does CityTrek offer?

      • Depending on your plan and pricing package we offer a certain number of active Treks with a dedicated number of hours for installation and technical support. We provide 'ready to use' background images and style guides.

    • How long does it take to create a Trek?

      • Your first Trek may take you two hours to create but your second and third Treks should take half that time. Once you determine the flow of your Trek, entering the clues and graphic images into our content management system is easy. You can jump right in to create scavenger hunt Treks but treasure hunt Treks take a bit more planning and creativity.

    • I don’t want to create a Trek on my own. Can you create it for me?

      • Yes. We have just the team to put your Trek together. Please contact us to discuss our consulting services.

    • How many clues are needed for each Trek?

      • We suggest 10-20 clues. Anything beyond 20 clues may cause players to feel the game is too long. If a Trek is designed for young children, 10 clues is a good number.

    • What do players need to play a Trek?

      • Players need an Apple or Android device (phone, iPad/tablet, or iPod). The free app will prompt players to create a free account to track their progress. It is best if you can offer Wi-Fi so players with tablets or iPods can download the game.

    • How long does a Trek take to play?

      • We suggest a Trek take between 30-60 minutes to complete. We recommend you create a variety of Treks that would appeal to different age groups and player abilities. Information is provided in the Trek description that shows the average time it took other players to complete. This will help visitors budget their time and ensure the best possible Trek playing experience.

    • Is there a reward for completing a Trek?

      • You can create a reward if you wish. You might offer players a coupon for a discount at a local restaurant or retail store. If you prefer to give away a trinket or memento please contact CityTrek to discuss the different options you can consider.

    • What feedback can be collected from our visitors?

      • You can collect feedback and information regarding visitor experience, who is playing and how often. You can get answers to survey questions throughout the game.

    • What if certain attractions or events do not allow photography?

      • While photo clues are a great way to engage visitors, if you do not want to include them in your Treks that is entirely up to you.

 

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